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Frequently Asked Questions

Questions are organized by topic. Each section has a number; each question has a decimal number (e.g., 3.4). Use the table of contents on the right to jump to any section.

1 — General​

1.1 What is ACT3 AI?​

ACT3 AI is an AI-powered filmmaking platform that takes you from script to production-ready video. The platform integrates AI story development, digital actors, cinematography controls, and multiple AI rendering engines in a single workspace. It handles the full production pipeline: Script → Beats → Acts → Scenes → Shots → AI Video → Edit → Export.

1.2 Who is ACT3 AI for?​

ACT3 AI is used by independent filmmakers, social media creators, marketing agencies, animation studios, production companies, and enterprise marketing teams. You do not need technical or filmmaking experience to get started, but knowledge of scriptwriting and basic cinematography will help you get more out of the platform. See Filmmaking Concepts for a quick orientation.

1.3 Do I need filmmaking experience to use ACT3 AI?​

No. The AI Wizard guides you through every step — from script structure to shot generation. That said, the more you understand concepts like beats, scenes, and shots, the more precisely you can direct the AI. See Concepts Overview for a quick introduction.

1.4 What AI models does ACT3 AI use?​

ACT3 AI integrates multiple AI engines, each optimized for different tasks:

  • Google Veo 3.1 — Primary video generation, cinematic and high-quality
  • Grok Video — Stylistically distinctive video generation
  • Wan 2.1 — Fast, low-cost previews for iteration
  • Blender — 3D sets, character rigging, and motion capture

The platform automatically selects the best engine for each shot based on your quality settings and budget.

1.5 Is there a free plan?​

Yes. New accounts start on the Free plan with 800 credits per month, 50 MB storage, and access to core generation features for the first 6 months. Free-plan videos include a watermark. See Billing for a full plan comparison.

1.6 Can I try ACT3 AI without a credit card?​

Yes. Creating an account and using the Free plan requires no credit card. You only need payment information when upgrading to a paid plan or purchasing additional credits.

2 — Getting Started​

2.1 What is the fastest way to make my first video?​

The quickest path is: write one or two sentences describing your idea → click Expand to Script → let the AI build a script → review the beats and scenes → click Generate All Shots → export. See First Project for a step-by-step walkthrough.

2.2 What is the standard production workflow?​

  1. Script — Write or import your screenplay
  2. Beats — AI breaks the script into dramatic beats
  3. Acts — Organize beats into acts (three-act, five-act, or custom)
  4. Scenes — Group shots by location and time
  5. Shots — Define individual camera angles with AI prompts
  6. Generate — Run AI video generation for each shot
  7. Edit — Assemble and refine in the video editor
  8. Export — Render and distribute in your chosen format

2.3 Can I start from an idea instead of a finished script?​

Yes. Type a single sentence or a paragraph describing your idea. The AI Wizard expands it into a full script with beats, scenes, acts, and scene descriptions. You review and edit the result, then move to production. See How to Expand an Idea into a Script.

2.4 Can I import a script I've already written?​

Yes. ACT3 AI accepts Final Draft (FDX), Fountain/Markdown, plain text (TXT), and PDF. Use Script → Import to bring in an existing screenplay. See How to Import a Script.

2.5 What is the AI Wizard?​

The AI Wizard guides you through initial project setup: story type (TV episode, feature film, short, social video), target duration, visual style preferences, and source material. Once configured, it proposes an act structure, beat breakdown, and initial scene list that you approve or modify.

2.6 How long does it take to produce a video?​

Time depends on project length and quality setting. A 30-second social video with Draft quality renders in a few minutes. A 22-minute episode at High quality is a multi-hour job best queued overnight. See How to Manage the Render Queue.

2.7 What kinds of videos can I make?​

ACT3 AI supports short-form social videos, explainer videos, advertising spots, narrative films, TV episodes, educational series, and marketing videos. Each has its own guide in the left-hand navigation.

2.8 Does ACT3 AI work on Windows and Mac?​

ACT3 AI is a web application and runs in any modern browser on Mac, Windows, and Linux. No local installation is required. The optional Hero Blender Sync desktop app for Blender integration runs on Mac and Windows.

2.9 Is there a mobile app?​

Not currently. ACT3 AI runs in a browser. On mobile, core review and approval functions work reasonably well; authoring functions (script editing, shot setup) are optimized for desktop.

2.10 Where do I go if I'm stuck?​

3 — Screenwriters and Story​

3.1 How do I write a script in ACT3 AI?​

Open the built-in Script Editor, which works like a simplified Final Draft. Type your script in standard screenplay format — Scene Heading (INT. LOCATION - DAY), Action lines, Character names, Dialogue. The editor color-codes scene and shot boundaries as you write. See How to Use the Script Editor.

3.2 What is a Beat, and how is it different from a Scene?​

A Beat is the smallest unit of action or emotional change in a script — a micro-moment. A Scene is a collection of shots at one location and time. Multiple beats make up a scene. Beats are useful for outlining and for AI story development; scenes are the production unit that gets sets, cast, and shots assigned to them.

3.3 How does the AI break a script into beats?​

After importing or writing a script, click Analyze Script and the AI reads through the text and identifies each significant narrative moment — a new objective, a revelation, a shift in emotion, a transition. It proposes a beat list you can review, edit, or reorganize. See How to Work with Acts and Beats.

3.4 What is an Act in ACT3 AI?​

An Act is a major story division. ACT3 AI supports standard three-act structure (Setup / Confrontation / Resolution), five-act structure, and custom act configurations. Acts group scenes and give the AI context when generating story structure and transitions.

3.5 Can I write dialogue that gets spoken by AI actors?​

Yes. Write dialogue in standard screenplay format (Character name above the line, dialogue below). When you assign a voice to a character and generate that shot, the written dialogue is rendered as spoken audio synced to the character's performance. See How to Assign a Character Voice.

3.6 How does the AI expand a rough idea into a full script?​

Provide a logline or a paragraph description. The AI proposes: an act structure, a beat list, scene headings with location and tone, and initial dialogue. You approve, edit, or regenerate each level. The expansion is guided — you stay in control of every narrative decision. See How to Expand an Idea into a Script.

3.7 Can I compare different versions of my script?​

Yes. Use Script → Versions to access a version history. The comparison view shows the primary (approved) version alongside any AI-recommended revision side by side, with changes highlighted. See How to Compare Script Versions.

3.8 What script formats can I import and export?​

Import: Final Draft (FDX), Fountain/Markdown, plain text, PDF. Export: FDX, Fountain/Markdown, PDF, plain text. See How to Import a Script and How to Export a Script.

3.9 How does scene description affect the video output?​

Scene action lines (the descriptive text in a script) are read by the AI when generating shot prompts. Vivid, specific scene descriptions produce better-directed AI video. Think of action lines as direction to the AI camera crew — the more precise you are, the closer the output will be to your vision.

3.10 Can I write for a TV series with multiple episodes?​

Yes. ACT3 AI supports a full hierarchy: Show → Season → Episode → Scene → Shot. Create a Show project, add Seasons and Episodes, and each episode has its own script while sharing the series' cast, sets, and visual style. See How to Organize a Project.

4 — Directors and Production Vision​

4.1 How do I set the overall tone and visual direction of my project?​

Use the Visual Style settings at the project level to define tone, color palette, and aesthetic. Choose from four built-in styles (Cinematic Realism, 3D Animated, Cartoon 2D, Anime) or upload 3–5 reference images to define a custom visual language. See How to Set Visual Style.

4.2 What does the AI Director role do?​

The AI Director manages overall scene pacing, story flow, and visual continuity. When you have defined story structure, characters, and sets, you can ask the AI Director to propose a shot list for any scene — recommending which shots to use, in what order, and with what camera work to best tell the story. You approve, modify, or override any recommendation.

4.3 How do I review and approve shots before final render?​

Use the Shot Review panel. Watch each generated clip, mark it Approved or flag it for revision. Only approved shots are included in the assembled timeline. See How to Review and Approve Shots.

4.4 How do I direct a character's performance?​

In the Shot Editor, add performance notes to your character direction: emotion (happy, anxious, resolute), energy level, physical action, and focal point. These notes are fed to the AI rendering engine as part of the shot prompt. See How to Direct Character Performance.

4.5 What is scene coverage in ACT3 AI?​

Coverage is the full set of shots used to tell a scene. In ACT3 AI, you build coverage by adding multiple shots to a scene — establishing shot, medium shots, close-ups, reaction shots, inserts. The plan-scene-coverage tool helps you map out which angles are needed before generating. See How to Plan Scene Coverage.

4.6 How do I control pacing across the edit?​

After generating shots, assemble them in the Timeline Editor. Adjust individual shot durations, reorder shots, and trim to control pacing. Use the Zoomable Timeline to work at the shot level or zoom out to the full-project level. See How to Review Shots in the Timeline.

4.7 Can I lock approved elements to prevent drift?​

Yes. Lock any approved actor appearance, set configuration, or visual style element so it cannot change during regeneration passes or future editing sessions. See How to Lock Approved Elements.

4.8 How do I regenerate a shot I don't like?​

Click Regenerate on any shot to resubmit it to the AI engine with a revised prompt. You can refine the shot description, change the camera setup, or switch AI engines before regenerating. Credits are charged per regeneration. See How to Regenerate a Shot.

5 — Cinematography and Shots​

5.1 What are Shots in ACT3 AI?​

A Shot is a single continuous camera angle — the atomic visual unit of a film. Each shot has a type, a camera movement, a lighting setup, lens settings, and a prompt describing what happens in the frame. ACT3 AI renders each shot as a separate video clip that is then assembled into the final cut.

5.2 What shot types are available?​

ACT3 AI includes 22 canonical shot types, including:

  • Wide/establishing, full, medium, medium close-up, close-up, extreme close-up
  • Over-the-shoulder, two-shot, reaction shot, point-of-view (POV), insert
  • Aerial/bird's eye, low angle, high angle, Dutch angle
  • Tracking, dolly, crane, handheld

See How to Set Up a Shot for full descriptions and guidance on when to use each type.

5.3 What camera movements can I use?​

Available camera movements include static, pan (horizontal), tilt (vertical), dolly (forward/back), truck (side-to-side), crane (up/down arc), zoom, handheld, and drone/aerial. See How to Set Camera Movement.

5.4 How do I set lens type and focal length?​

In the Shot Editor, open the Lens panel to specify focal length (wide, normal, telephoto, extreme telephoto), depth of field (shallow, deep), and aperture style. These settings affect how the AI frames and renders the shot. See How to Set the Lens.

5.5 How do I place the camera in a scene?​

Use the Top-Down Editor — a bird's-eye-view canvas showing the set layout. Place the camera icon in the top-down view, set its direction and field of view, and the shot updates to reflect the placement. See How to Place a Camera in the Top-Down Editor.

5.6 How do I set up scene lighting?​

Each shot has a lighting configuration: mood (natural, dramatic, high-key, low-key), color temperature (warm, cool, neutral), and direction (front, side, back, three-point). Use the Lighting panel in the Shot Editor to set it. See How to Set Up Scene Lighting.

5.7 How do I maintain visual consistency across all shots?​

Use the Visual Consistency review tool to compare character appearance, lighting, and color grade across all shots in a scene or across the whole project. Any detected inconsistencies are flagged. See How to Review Visual Consistency.

5.8 How do I adjust shot timing?​

Each shot has a target duration. Set it in the Shot Editor or drag the shot boundary in the Timeline. If the rendered clip is longer than needed, trim it in the timeline. See How to Adjust Shot Timing.

5.9 Can I batch-process multiple shots at once?​

Yes. Tag shots for batch generation, then submit the batch to the Render Queue. The queue runs shots in parallel, using your concurrent job limit. See How to Tag Shots for Batch Generation and How to Manage the Render Queue.

5.10 What is the Mega Prompt Composer?​

The Mega Prompt Composer is the internal system that assembles every parameter you've set — shot type, camera movement, lens, lighting, actor descriptions, set, style — into a single structured prompt that is sent to the AI video engine. You can view and edit the composed prompt before submitting. This gives advanced users full control over the generation input.

6 — Set Design and Environments​

6.1 What is a Set in ACT3 AI?​

A Set is a virtual location attached to one or more scenes. Every scene must have a set assigned before shots can be generated. Sets define the spatial environment: walls, floors, lighting context, props, and spatial layout.

6.2 What types of sets are available?​

  • 2D image sets — A single background image; suitable for wide shots and stylized content
  • 3D Blender sets — Full 3D environments synced from Blender for complex spatial work
  • Procedural City on Rails — AI-generated city blocks with configurable building types and atmosphere
  • Procedural Building on Rails — Automated interior environments with room, corridor, and stairwell generation
  • Custom uploaded sets — Upload your own background images or 3D assets

See How to Create a Set.

6.3 How do I attach a set to a scene?​

In the Scene Editor, open the Set tab and browse the set library. Select the set and it is linked to all shots in that scene. You can override the set for individual shots if needed. See How to Link a Set to Scenes and How to Browse and Assign a Set.

6.4 Can I use a photograph as a set background?​

Yes. Upload any image as a 2D set. The AI can use it as the visual environment for shots. For best results, use high-resolution images and align the 3D character placement to match the perspective of the photo. See How to Use an Image as a Set.

6.5 What is the Top-Down Set Editor?​

A bird's-eye-view canvas that shows the set floor plan. You place characters, cameras, and define movement paths in the top-down view, which then informs the generated shot framing and blocking. See How to Use the Top-Down Set Editor.

6.6 Can I add props to a set?​

Yes. In the Set Editor, add prop descriptions (specific objects in the environment) and their placement. Prop details are included in the shot prompt so the AI renders them in appropriate positions. See How to Add Props to a Set.

6.7 Can I import 3D environments from Blender?​

Yes. The Blender Sync integration supports bidirectional import/export of sets. Design your environment in Blender, sync it to ACT3 AI, and use it as a 3D set. See How to Sync a Blender Set and Blender Integration.

6.8 How does AI set suggestion work?​

The Sets into Story button analyzes your script and scene context and suggests set types and descriptions that match the narrative. You review and approve the suggestions. This is a fast starting point if you are uncertain what environment a scene should use.

7 — Casting, Characters, and Voice​

7.1 How do I create a digital actor?​

In the Character Editor, define the character's visual appearance (age, build, ethnicity, distinguishing features), upload reference images if available, assign a name and role, and save them to your project's cast library. See How to Create a Digital Actor.

7.2 Can I use my own reference photos for a character's look?​

Yes. Upload 1–5 reference images when creating a character. The AI uses these images to anchor the character's appearance in generated shots. The more consistent and high-quality your references, the more consistent the character will look across shots.

7.3 How do I keep a character looking the same across many shots?​

After you are satisfied with a character's appearance, use Lock Appearance to prevent it from drifting during subsequent generations. Run the Visual Consistency check periodically to catch any drift. See How to Check Actor Consistency and How to Lock Approved Elements.

7.4 How do I cast an actor into a scene or shot?​

In the Scene Editor, open the Cast tab. Select actors from your cast library and assign them to the scene. Each actor can be assigned a different appearance and costume per scene if the story calls for it. See How to Cast an Actor in a Scene.

7.5 How do I define a character's costume?​

In the Character Editor, write a detailed costume description for each character. You can also set scene-specific costume overrides (same actor, different outfit). Reference images for specific costume items improve accuracy. See How to Define a Character Costume, How to Write Costume Descriptions, and How to Set a Per-Scene Costume.

7.6 How do I assign a voice to a character?​

In the Character Editor, open the Voice tab. Choose from the built-in Azure Neural TTS library (filtered by gender, age, accent, and style), preview samples, and assign a voice. Set delivery style: pacing, warmth, and energy level. See How to Assign a Character Voice and How to Set Voice Delivery.

7.7 Can I record and use my own voice?​

Yes. Upload a recorded audio file to use as voice-over for any scene. The platform syncs the audio to character lip movement and timing. See How to Upload a Recorded Voice.

7.8 What is motion capture in ACT3 AI?​

ACT3 AI supports marker-less full-body motion capture from standard video (phone or webcam). Record motion, process it through the platform, and apply it to a digital actor's performance. iPhone motion capture syncs through the Blender pipeline. See How to Add Motion Capture to an Actor.

7.9 How does lipsync work?​

Azure Neural TTS generates the spoken audio, and lipsync is computed from the audio duration and phoneme timing per shot. The resulting character performance is synchronized to the dialogue. See How to Review Lipsync.

7.10 Can I have multiple actors in the same shot?​

Yes. Assign multiple cast members to a scene and the AI will render them together in shared shots. For best results, define each character's blocking position in the Top-Down Set Editor. A two-shot or group shot type will frame them together.

8 — Explainer Video Creators​

If you're making explainer videos — product walkthroughs, how-it-works videos, concept explainers, or educational content — these questions are for you.

8.1 Is ACT3 AI well-suited for explainer videos?​

Yes. ACT3 AI's visual storytelling structure maps naturally to how explainer videos are built: a script that walks through a concept step by step, with a visual for every beat. The platform handles narration, host characters, and set creation — all the components an explainer needs.

8.2 What explainer video formats are covered?​

8.3 How do I write a script for an explainer video?​

The clearest explainer scripts follow a before/during/after structure:

  • Before — Show the problem or the starting state. What does the viewer already know?
  • During — Walk through the concept, product, or process step by step.
  • After — Show the result. The payoff that makes the explanation worth watching.

Use the script editor to write it, or paste in a concept description and use Expand to Script to let the AI draft it. See How to Expand an Idea into a Script.

8.4 What visual style works best for explainer videos?​

  • Software or digital products: Cinematic Realism or 3D Animated — clean and modern
  • Technical/industrial processes: Cinematic Realism in a real-world environment
  • Abstract concepts or invisible systems: 3D Animated or Cartoon 2D — makes the invisible visible

See How to Set Visual Style.

8.5 How long should an explainer video be?​

Research consistently shows explainer completion rates drop after 90 seconds. Target 60–90 seconds for most marketing explainers. For product walkthroughs where the viewer is already engaged, 2–3 minutes is acceptable. For educational content, 5–10 minutes is normal. If the concept takes longer, break it into a series.

8.6 How do I create a host or narrator character for my explainer?​

Create a digital actor with an approachable, authoritative look that fits your brand. Assign a voice that matches the energy — warm and clear for educational content, confident and professional for business content. See How to Create a Digital Actor and How to Add Narration or Voice-Over.

8.7 How do I show abstract or invisible concepts visually?​

Choose a visual metaphor before writing the script — a single concrete image that represents the abstract idea. Build a set that lives inside the metaphor. Use camera movement to show cause-and-effect relationships. 3D Animated style can show things that don't physically exist: data flowing, neurons firing, money compounding. See Concept Explainer.

8.8 What should I do before publishing my explainer?​

Show the video to one person who doesn't know the subject. Ask them to explain what they understood. If they can do it accurately, the explainer works. If they can't, find where you lost them and revise that section. See How to Regenerate a Shot.

8.9 What's the best export format for a website embed?​

H.264 MP4, 16:9, 1080p, low file size (under 20 MB for most embeds). Autoplay-compatible (H.264 + AAC). For YouTube, export 16:9 1080p or 4K. For sales decks and email, link to the YouTube or web version rather than attaching the file. See How to Export for Delivery.

9 — Social Media Video Creators​

If you're making videos for TikTok, YouTube, Instagram Reels, or YouTube Shorts, these questions are for you.

9.1 What social media platforms does ACT3 AI support?​

ACT3 AI exports in all major social media formats:

  • TikTok / Instagram Reels / YouTube Shorts — 9:16 vertical, 1080×1920
  • YouTube — 16:9, 1080p or 4K
  • Instagram feed — 1:1 square, 1080×1080
  • Facebook video — 16:9 or 4:5

See How to Export for Platforms.

9.2 What's the most important rule for short-form social video?​

Start with your most interesting moment. Don't build to it — lead with it. The algorithm measures completion rate. If viewers leave in the first two seconds, the video is buried. Write your hook first, then build the rest of the script around it.

9.3 How long should my TikTok or Reels video be?​

Platform-specific data as of 2025:

  • TikTok: Videos in the 3–10 minute range get roughly 2× the views of very short clips — but only when content holds attention throughout. For quick entertainment, 30–60 seconds is the reliable zone.
  • Instagram Reels: 15–30 seconds maximizes viral reach; 60–90 seconds achieves higher average views through storytelling. Reels were extended to 3 minutes in early 2025.
  • YouTube Shorts: Performance peaks bimodally at ~13 seconds or 60 seconds. The 30–45 second middle range underperforms. A 60-second video works across TikTok, Reels, and Shorts without modification.
  • YouTube long-form: 8–15 minutes for most niches.

Match your length to your content type and audience, not just to a platform rule.

9.4 How do I set up vertical 9:16 framing in ACT3 AI?​

When creating a new project or shot, set the output format to Vertical (9:16). This affects how the AI frames subjects — characters are centered in a tall frame, not a wide one. Medium shots and close-ups work best in vertical. See How to Set Up a Shot and Creating Short-Form Vertical Video.

9.5 How do I create a consistent visual brand for my channel?​

Create one project template with your visual style, recurring cast, and sets locked in. Duplicate it for each new video. This is what makes your channel look like a channel — viewers recognize your content instantly. See Building a Video Series for a Channel.

9.6 How do I build a recurring on-screen persona?​

Create your host or character as a digital actor and reuse them in every video. Define their look, voice, and energy once. Consistent talent builds audience recognition faster than any other factor. See How to Create a Digital Actor.

9.7 How do I produce high-volume content without burning out?​

Use a weekly production rhythm: write Monday, generate shots Tuesday, review Wednesday, export Thursday, publish Friday. ACT3 AI's batch render queue lets you submit multiple videos in one run. See How to Manage the Render Queue and Building a Video Series for a Channel.

9.8 Can I cross-post from one project to multiple platforms?​

Yes. From a single project, export a 16:9 cut for YouTube, a 9:16 vertical cut for TikTok/Reels, and a 1:1 cut for Instagram. Each export uses the same underlying shots, reformatted for the platform. See How to Export for Platforms.

9.9 How do I make a 3-minute YouTube video in ACT3 AI?​

Structure it as a three-act mini-story: hook (0:00–0:20), development (0:20–2:00), payoff (2:00–2:40), call to action (2:40–3:00). You need roughly 30–60 shots at typical social pacing. See Creating a 3-Minute Social Video.

10 — Features and Workflow​

10.1 What is the Script Editor?​

A Final Draft-style screenplay editor built into ACT3 AI. Supports scene headings, action lines, character names, and dialogue. Color-codes scene and shot boundaries. Exports to FDX, Fountain, PDF, and plain text. See How to Use the Script Editor.

10.2 Can I use my own digital actors?​

Yes. Create custom Digital Actors in the Character Editor, upload reference imagery, and apply motion capture data. You can also browse the built-in Actor Library. See How to Create a Digital Actor.

10.3 Does ACT3 AI support 4K video output?​

Yes. 4K export is available on Pro and Enterprise plans with Google Veo 3.1. See Export Overview and Billing.

10.4 Can I use Blender with ACT3 AI?​

Yes. Native Blender Sync supports bidirectional import/export of cameras, lights, characters, and scenes. Design 3D sets in Blender and bring them into ACT3 AI, or export scenes into Blender for VFX. See Blender Integration.

10.5 What video formats can I export?​

MP4 (H.264), MOV (ProRes), WebM, and AVI. Professional post-production formats (EDL, AAF, USD, FBX) are available for handoffs to external editors. Scripts export as FDX, Fountain/Markdown, PDF, or plain text. See Export Overview.

10.6 What is the Timeline Editor?​

A zoomable timeline that shows all shots in sequence. You can zoom from a full-project view to a single-frame view. Reorder shots, adjust durations, trim clips, and preview the assembled cut. Keyboard shortcuts: Shift ←/→ jump scenes, Alt ←/→ jump shots.

10.7 What is the Top-Down Editor?​

A Figma-style bird's-eye-view canvas for blocking — placing characters, drawing movement paths, and positioning cameras in a scene's physical space. Changes in the top-down view affect shot framing and camera placement. See How to Use the Top-Down Set Editor.

10.8 What is the Story Arc system?​

A visual timeline of narrative structure showing character arcs, plot points, and thematic layers. The AI Wizard proposes the initial story arc; you edit it. Changes to the story arc cascade through the script and trigger AI updates to affected elements. See How to Build Story Structure.

10.9 What are visual references?​

Reference images you upload to guide the AI's visual output — for style, character appearance, set design, or lighting mood. The more specific your references, the closer the AI output will be to your vision. See How to Use Visual References.

10.10 Does ACT3 AI work with Adobe Premiere Pro or DaVinci Resolve?​

Yes. ACT3 AI exports ProRes and MP4 files compatible with Premiere Pro, DaVinci Resolve, and Final Cut Pro. Export an EDL from the timeline to import your edit with cut points and clip references intact into any NLE.

11 — Credits and Billing​

11.1 How do credits work?​

Credits are the currency used for AI generation and rendering. Each task costs credits based on resolution, duration, and AI engine. Your subscription plan includes a monthly credit allowance. See Credits for the full cost table.

11.2 What happens to unused credits at month end?​

Unused credits roll over into a rollover bank with a capacity of 2.5× your monthly allowance. Rollover bank credits are used after monthly credits are exhausted. They expire if you cancel or downgrade your subscription.

11.3 Can I buy extra credits?​

Yes. Credit top-ups are available at any time from Settings → Plans and Billing → Credit Store without changing your plan.

11.4 How do I check my credit balance?​

Your balance appears in the top navigation bar and in detail at Settings → Plans and Billing → Credits. See How to Monitor Credits.

11.5 I got a "Not Enough Credits" error. What do I do?​

Your monthly credits and rollover bank are both exhausted. Purchase additional credits from Settings → Plans and Billing → Credit Store, or upgrade to a plan with a higher monthly allowance.

11.6 Can I get a refund?​

Subscription fees and purchased credits are generally non-refundable. If you believe you were charged in error, contact support within 30 days. Enterprise customers should refer to their contract terms.

12 — Teams and Collaboration​

12.1 Can multiple people work on the same project?​

Yes. ACT3 AI supports real-time co-editing. Multiple team members can work on scripts, scenes, and shots simultaneously. See Teams.

12.2 How do I invite team members?​

Go to Organization → Members → Invite Member, assign a role, and send the invite by email. See How to Invite Team Members and Teams.

12.3 What is the difference between Editor and Viewer roles?​

Editors can create and modify projects, scenes, shots, and scripts, and they consume credits. Viewers have read-only access and do not consume credits. See Teams for the full roles table.

12.4 Can I share a project with someone without an ACT3 AI account?​

Yes, using Secure Review Links. Go to Share → Create Review Link to generate a time-limited link that allows viewing without requiring an account. See Export Overview.

13 — Troubleshooting​

13.1 My renders are taking too long. What should I do?​

Use Wan 2.1 for quick creative iteration — it generates previews in seconds. For final renders, check the Render Queue status. High-resolution 4K renders are computationally intensive and may take several minutes. Batch overnight renders using the Render Queue. See How to Manage the Render Queue.

13.2 My AI-generated actors look wrong.​

Refine character appearance in the Character Editor, add more detail to the character description, or upload better reference images. Check that casting assignments are correct in Cast Management. See How to Create a Digital Actor and How to Check Actor Consistency.

13.3 My export is missing audio.​

Confirm that audio tracks are enabled in the Build Video panel before queuing the export. See Export Overview.

13.4 Subtitles are not syncing correctly.​

Re-export with subtitle generation enabled and verify that your audio track starts at timecode zero. See Export Overview.

13.5 I cannot access my organization settings.​

Only Owners and Admins can access organization settings. Confirm your role with the organization Owner.

13.6 I forgot my password.​

Use the password reset form at app.act3ai.com/password-reset. If the reset email doesn't arrive, check your spam folder or contact support.

13.7 My render queue shows a shot stuck at 0% for a long time.​

Wait 5 minutes — the model API may be under load. If still stuck, click Cancel and regenerate. If cancellation fails, go to Account → Support and submit a stuck-job report with the shot ID. Credits are refunded for verifiably stuck generations.

13.8 Why does my generated video not match my shot prompt?​

Common causes: an ambiguous or very short prompt, conflicting instructions ("bright daylight" with a night lighting preset), or a model that struggles with your specific scene type. Improve the prompt with more specific action and visual details, ensure lighting matches the prompt, and regenerate.

13.9 Why can't I see some features in my account?​

Some features — Veo 3.1, 4K export, team seats, priority render — require a paid plan. If a feature appears locked, check your plan under Account → Billing.

13.10 My generated actors look different from shot to shot.​

This is character consistency drift. Lock the character's appearance after approving it. Use the Visual Consistency tool to identify and fix drifted shots. For maximum consistency, use the same AI engine and the same prompt structure across shots. See How to Check Actor Consistency.

14 — Content Moderation​

14.1 How does ACT3 AI check for inappropriate content?​

ACT3 AI runs a three-stage content scanner:

  1. Before generation — Shot prompts are checked against the usage policy before the job is submitted
  2. Before production — Scripts are scanned before production begins
  3. After generation — Finished outputs are reviewed before download

Content that violates the policy is auto-redacted or flagged for admin review.

14.2 My shot prompt was blocked by the content filter. What do I do?​

The content scanner flagged language in your prompt that violates the usage policy. Review the flagged terms, remove or rephrase the problematic section, and resubmit. If you believe the block was in error, use the appeal link in the error dialog to request a manual review.

15 — Project Recovery and Contact​

15.1 How do I recover a project I accidentally deleted?​

Deleted projects go to Account → Projects → Trash and are retained for 30 days before permanent deletion. Find your project in Trash and click Restore.

15.2 How do I contact support?​

Visit ACT3 AI Support. Enterprise customers with SLA plans have access to priority support.

15.3 Where can I report a bug or request a feature?​

Use the Feedback link in the app header, or contact support directly.